Shipping policy
1. Order Processing Time
Orders are typically processed within [1-3] business days. We operate Monday through Friday, excluding public holidays. Orders placed on weekends will be processed on the following Monday.
2. Shipping Rates
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Standard Shipping ([3-5] business days): [¥20 / $5.99]
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Expedited Shipping ([1-2] business days): [¥50 / $15.00]
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Free Standard Shipping on all orders over [¥200 / $50].
3. Shipping Destinations
We currently ship to the following countries/regions: [China, United States, Canada, United Kingdom, Australia...]. Please contact our support team if your country is not listed.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
5. Customs, Duties, and Taxes
For international orders, please note that your package may be subject to customs fees, import duties, and taxes, which are determined by your local customs office. These charges are the responsibility of the recipient.
6. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact our customer support team at [support@yourstore.com] within [48] hours of delivery, and we will work to resolve the issue.